Find your room at the best available rate online! | The Palm Star Ibiza

Cancel reservation

The Palm Star Ibiza - Adults Only

Privacy policy

According to the current legislation on General Data Protection Regulation (GDPR), we inform you that the personal data you provide by filling in the electronic registration in this page will be collected in files whose responsible is:

Sol Bay SL

By virtue of the provisions of said legislation, the holder of personal data may exercise his rights of access, rectification, delete, opposition, treatment limitation, data portability and not being subject of automatized individual decisions, including the preparation of profiles, writing to:

Sol Bay SL
C/ Coruña, 2, 07839 - Sant Agustí - España

or by email to the email address of info@solbay.es indicating in the subject the title 'General Data Protection Regulation'.
The fact of not registering the personal data required in the form as mandatory, could cause that we cannot proceed with your request.

The accommodation The Palm Star Ibiza - Adults Only uses Neobookings booking software as the responsible of the processing and storage of your personal data and reservations in its servers whose responsible is:

NEOBOOKINGS, S.L.
C/ Menéndez Pidal, 14
07820 Sant Antoni de Portmany (Ibiza)
NIF: B-57298010

You can request information about your data by emailing at datos@neobookings.com. To delete or modify your data you should contact info@solbay.es.

Furthermore, accepting this legal warning, you are recognizing that the information and personal data collected are accurate and truthful.
The collection of your personal data is done with the purpose of making reservations in our business, offer you the accommodation services and giving you other products and services advertisements, warning and offers and information of general interest.

We also inform you that our server will send to your computer a file ('cookie'), which will give us information about the chosen language and other navigation options of the pages you visit through this website. However, you have the possibility to configure your computer in a way that rejects the installation of these 'cookies'.

Sol Bay SL and Neobookings, S.L. make a commitment to treat your personal data in an absolutely confidential way and to use them only for the purposes indicated.

We inform you that Sol Bay SL and Neobookings, S.L. has adopted the legally required security measures in its facilities, systems and files required by the legislation on data protection. Furthermore, the person in charge of the file guarantees the confidentiality of the personal data, although personal data and any other information that is in their power or accessible through their systems could be shared to the competent public authorities in case it is required in accordance with the applicable legal provisions.

The owner of the data responds, in any case, the veracity, accuracy, validity, authenticity and relevance of the personal data provided.

Legal Information

According to the provisions of article 10 of Law 34/2002, on the Information Society and Electronic Commerce Services, all our clients, users and visitors are informed about the legal information related to the company that owns the web located at the Internet address:

www.thepalmstar.com

Corporate name: Sol Bay SL
Official adress: C/ Coruña, 2, 07839 - Sant Agustí - España
Fiscal ID (Legal Identifying code): B-07148281

Cancellation conditions

Cancellation penalty

Booking conditions

The use of services or purchase products of The Palm Star Ibiza implies acceptance of this agreement, you declare and accept:

1. Be an adult (over 18 years) and have the necessary legal capacity to contract the services offered on the Web The Palm Star Ibiza, stating that you understand and comprehend all of the conditions found on the website.

2. The user in order to contract the services offered must register as a client, whose effects declares that all information provided when registering is true, complete and concise.

3. To confirm the dates indicated in the reservation, and the number of rooms, number of persons, board and the selected hotel.

4. The conditions and price of the reservation contracted are those specifically determined in the document. The provision of services starts from 15:00 on the day of arrival and ends at 12:00 on departure day.

5. At the time of booking, the customer has the option of paying by credit card the entire amount in case of a non refundable rate or the first night if a standard rate has been chosed. THe guests have 48h to pay this amount, after this period the hotel will cancel the reservation if they don´t receive the payment.

6. The hotel will require the card with which the reservation was made at the time of check in to verify the identity of the holder.

If the holder of this card is different to the guest or not traveling with the reservation card, authorization from the cardholder is required. For the authorization form may contact the hotel directly via email. In the event that the client is present on site without the permission of the owner or card, the hotel may cancel the reservation without this giving rise to any compensation or possibility of complaint to the hotel.

7. Only if unable to attend the day of arrival without prior cancellation, the Hotel will send the invoice of the total stay as a cancellation fee, referring it to the address given when registering.

8. The price of the reservation includes accommodation and the board chosen by the customer at the time of making the reservation. It does not include any optional "extras" or any other service that is not expressly contracted through the thepalmstar.com system.

9. The reservation price include VAT., unless mention is specifically omitted. Any other tax or duty payable for the accommodation must be paid additionally at the establishment.

According to Law 2/2006, from March 30, 2016, on the Tourist accommodation tax in the Balearic Islands and measures to promote Sustainable Tourism, we inform you that, from July 1, 2016, all persons older than 16 years old who stay at our establishment must pay a tourist tax. This tax is not included in the room price and it will be paid directly at the hotel.